Terms of ordering

These are the terms for orders placed on this website. They are written in plain English on purpose. If anything is unclear, ask us before you order.

Who we are

Nonna's Italian Kitchen is a pickup and delivery kitchen at 188 Main St, Lincoln Park, NJ 07035. We are open every day from 11:00 AM to 8:55 PM. When you place an order on this site you are ordering directly from our kitchen, and you are agreeing to these terms.

Placing an order

Check your order before you place it. Make sure the items, options, quantities, your name, your phone number and, for delivery, your address are right. We cook what the order says.

Your order is placed when you see the confirmation page. It shows your order number, what you ordered and the time it should be ready. Keep the number handy if you need to contact us about the order. If you gave us an email address, we send the same details there.

We may decline or cancel an order, for example if an item has run out, if the kitchen is closing, or if the details look wrong. If we cancel an order you have already paid for, we refund it in full.

Prices, tax and promotions

Prices are in US dollars and are set by the kitchen. They can change, but the price shown when you place your order is the price you pay.

New Jersey sales tax of 6.625% is added at checkout. The delivery fee, any tip and the total are all shown before you place the order. Tips go to the team.

Promotions apply automatically at checkout. Each one follows the rule shown with it, such as a buy one get one offer on a named dish or an amount off once your subtotal reaches a set amount. Promotions can change or end at any time. A promotion already applied to an order you have placed stays on that order.

Payment

Card payments are processed by Shift4. You enter your card details in a form hosted by Shift4, and your card is charged when you place the order. We never see or store your full card number. We receive only the card brand and the last four digits, which appear on your receipt.

If your card is declined, you are not charged. You can try another card, or choose pay at pickup where that option is offered.

When pay at pickup is offered, you pay by card or cash at the counter when you collect your order.

Pickup

Come to 188 Main St at the time on your confirmation and tell us the name on the order. Ready times are estimates. During a busy service an order can take a little longer, and we will let you know if it is running well behind.

If you are running late, contact us so we know when to expect you.

Delivery

We deliver to the ZIP codes listed at checkout. The delivery fee and the minimum order are shown before you place the order.

Someone needs to be at the address to receive the order. If nobody answers and we cannot reach you at the number on the order, the food may be brought back to the kitchen, and we may not be able to refund it.

Delivery times are estimates. Weather, traffic and a busy kitchen can push them out. If your order is running well behind, we will try to reach you.

Changes, cancellations and refunds

The kitchen starts on your order as soon as it comes in. If you need to change or cancel it, contact us immediately. Once your food is cooking, we may not be able to cancel it.

Refunds for cancelled card orders go back to the card you paid with. How quickly a refund appears depends on your bank.

If we cancel your order, for example because an item has run out, we will contact you and refund the full amount to your card.

Pay-at-pickup orders that are never collected are a real cost to a small kitchen. Please collect what you order. We may stop offering pay at pickup if it is misused.

Allergens and food safety

Our food is made in one shared kitchen that handles wheat, dairy, eggs, shellfish, fish and nuts. We cannot guarantee that any dish is free of an allergen. Tell us about allergies in the special instructions and we will do our best, but if an allergy is severe, please contact us before you order.

See our allergens page for more on what is in the kitchen.

Food is at its best when it is fresh. Eat it soon after it arrives, or refrigerate it and reheat it thoroughly.

Scheduled orders

You can schedule an order for later today or for our next opening by choosing a time at checkout. We aim to have it ready close to that time. If you need to change a scheduled order, contact us as early as you can. Once the kitchen has started on it, the same cancellation rules apply.

Acceptable use

• Only place orders you intend to collect or receive, and to pay for.
• Use your own name and contact details, and only a card you are allowed to use.
• Use promotions as they are described. Each one applies the way its rule says, and we may cancel orders that try to get around a promotion's rule.
• Do not use the site in a way that could damage it or interfere with other customers' orders.

Our responsibility

We are responsible for cooking what you ordered and getting it to you in the way you chose. Ready and delivery times are estimates, not guarantees, and we are not responsible for delays caused by weather, traffic or other things outside our control.

If something is wrong with your order, contact us as soon as you can and we will put it right with a replacement or a refund.

Our responsibility for any order is limited to the amount you paid for it. Nothing in these terms takes away rights the law gives you.

Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. The terms in force when you place an order are the ones that apply to it.

Contact

Questions about these terms or about an order: use the details on our Hours & contact page. For catering, use the request form on our catering page.